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Returns & Cancellation Policy

We offer a no fuss, money back guarantee policy. We know you’ll love your Crystal Whites product. But if for any reason you want a refund, please email us at: info@crystalwhitescompany.co.uk.

Instructions

  1. Email us your full name, address and your order number
  2. Provide your proof of purchase, e.g: attach a photo 
  3. Your reason for the refund

Cancellations:

We offer a 14 day cancellation period from the time the goods are received. If you choose to cancel your order within the 14 day period, please email us at: info@crystalwhitescompany.co.uk. 

Instructions

  1. Email us your full name and address and your order number
  2. Provide your proof of purchase, e.g: attach a photo 
  3. Your reason for the refund
  4. Provide tracking details for your returned product(s)

 

Terms and Conditions:

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

For returns and cancelations - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

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